Orders will not be processed until after April 1st. After that date we will process them in the order received. However, no tuber will be shipped without a visible, growing eye! Your order may be delayed until that happens! Orders are not held until payment is made.
Shipping for orders
Orders over $200.00 qualify for free shipping.
Painterly Farm Refund & Cancellation Policy
We MUST be notified of any issues within 48 hours of the receiving of your package. That notification must include clear, close up pictures of the issue. We will do what we can to make things right. Because of the nature of this business we cannot accept returns or exchanges, however, we may replace that tuber when possible or we may issue you a refund. Please don't hesitate to contact us regarding any of your concerns.
We will not replace or refund a rotted tuber unless you can prove you received it rotten. Most tubers rot as a result of being left in the bag or box in which they were shipped. We will need clear, up close pictures or video sent to us within 48 hours of receiving your package.
As for the terrifying subject of Gall....
I have been growing Dahlia's for a very long time and I process over 4000 clumps or roughly 30,000 tubers each year. I am meticulous when it comes to constant inspections of my plants through the growing season and the tubers through storing and shipping process. I personally inspect EVERY tuber as it is packaged. Unfortunately we do get Gall now and then as it lives in EVERYONES soil. With that being said, occasionally one does make it through without visible signs of Gall. You must notify me of a suspect tuber/plant and provide a CLEAR PICTURES of what you believe to be Gall. Once I inspect the pictures and determine that it is in fact Gall, you will then be issued a refund. IF YOU THROW AWAY THE TUBER BEFORE TAKING PICTURES, WE WILL NOT ISSUE A CREDIT. No offense but too many people incorrectly label perfectly healthy, normal looking tubers as infected due to a lack of experience. Instead of a refund, we may chose to replace the tuber with the same variety when possible.
If you need to cancel an order before it has shipped, you can do so by e-mailing firstname.lastname@example.org. If we have already sent the order, we cannot cancel it or refund your money.
If you receive your order in a damaged condition, please notify us within 48 hours by e-mailing email@example.com. Photos are required to file a claim with all carriers. If you do not provide clear pictures of the damage we cannot file a claim.
WHAT PERSONAL INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used only for the specific reasons stated below.
HOW DO WE USE YOUR PERSONAL INFORMATION
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
SHARING YOUR PERSONAL INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will not share or sell your personal information to advertisers or other companies.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you have questions and/or require more information, do not hesitate to contact us using the contact form found here.
Terms & Conditions
This website is owned and operated by Painterly Farm. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors dahlias and tubers shipped direct. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available before checking out.
Painterly Farm uses USPS for shipping all products. We will not be responsible for the performance of the carrier, including in the case of late, delayed, or damaged shipments and can provide no guarantees with respect to delivery times.
For information about product returns, see our Refund/Cancellation policy.
We may, without prior notice, change the products and services offered; stop providing the products or services we offer; or create limits for the products or services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Product photos and all other materials uploaded to the Site, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Painterly Farm, unless otherwise indicated. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Painterly Farm harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Painterly Farm, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Painterly Farm assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
By signing up for our mailing list, you agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Washington, USA, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Washington State. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
For any questions and concerns regarding the Site or the Terms and Conditions set out herein, please contact firstname.lastname@example.org.